Media Releases

Media releases from the Office of Susan Templeman MP.

Enquiries from the media should be directed to the Media Adviser via the Electorate Office on (02) 4573 8222 or via email to [email protected]


September 23, 2019


If you own a car, motorbike, or even a tractor, chances are you’re paying more than you should for repairs and servicing – all because the Government won’t act to mandate data sharing with mechanics.


It’s costing vehicle owners across Australia an extra billion dollars every year in service and repair bill makes it hard for independent mechanics to stay in business.


Modern vehicles are computers on wheels, and real-time access to digital files and codes is needed to complete many aspects of a repair or service.


Car manufacturers generally own and control this technical information and in many cases are the only sources.


The typical modern car has 10 million lines of software code. (To put that into perspective, a Boeing 787 has only 6 million lines of software code). If a mechanic doesn’t have the software, it's pretty hard to fix a lot of problems.

According to the ACCC, with the big car manufacturers keeping their information secret, it has created an artificial monopoly. That leads to two things: one is inflated prices of services and repairs at the dealer service centres and the other is small businesses being disadvantaged.

Everyone should be able to choose where they get their vehicle serviced, but the manufacturers’ control of this information pushes up prices, and limits the ability of independant mechanics to grow their business and generate more jobs.


People want to support their local businesses and they don’t like feeling they’re forced to go to the big manufacturers for their services and repairs.


There’s an easy fix. Reforms in the USA and Europe have saved billions of dollars for vehicle owners, but our Federal Government has for years, been resisting calls for action by Labor, the ACCC, consumer groups, NRMA and thousands of independent mechanics.


The Government needs to take action to bring down costs for vehicle owners and make it a level playing field for small businesses.